End of Life Policy

All SetupBuilder products have a pre-determined commercial lifetime. In order to provide the highest quality products and support to our customers, each product is developed utilizing a product lifecycle methodology, which includes an End-of-Life (EOL) phase.

The SetupBuilder product EOL policy is to support the current release plus the previous (one back) release for up to three (3) months by default. After this time, Lindersoft's Product Development and Engineering organizations cease active development and support of that software release. Lindersoft does not create or make available maintenance releases or patches for software that has reached the EOL milestone.

During the EOL phase, Lindersoft will continue to investigate, troubleshoot, and characterize issues in an attempt to provide solutions and workarounds using the production releases. If a solution cannot be found using software that has reached the EOL milestone, Lindersoft Customer Advocacy will require that the system be updated with a more recent software release.

Once the EOL process starts on a product release, a notice will be posted on all relevant pages stating that the product release has entered the EOL process. The notice will also state the date after which the product will no longer be supported.

Lindersoft offers technical support for SetupBuilder for a specified amount of time. Once a product enters end-of-life status, Lindersoft will be unable to provide technical support, service packs or updates for that version of the SetupBuilder software and any add-on modules for that version of the software.

The current end-of-life status of SetupBuilder is: